
Unable to sign in on mobile
Reported by Sam | August 5th, 2017 @ 08:11 PM
Hello! I am able to sign in on my browser (Chrome) but unable to sign in on my mobile phone (Samsung Galaxy S8 - Chrome)
I work in QA testing, and have gone through the steps to confirm that this is in fact not user error.
- Attempted sign in on browser - Success
- Attempted sign in on mobile device - Failed
- Reset password, and attempted on mobile device once more -
failed
- attempted login on browser - success
- Changed mobile browser from mobile site to desktop site - failed
Comments and changes to this ticket
-
Sam August 5th, 2017 @ 08:13 PM
Hello Team,
Turns out that nobody is perfect (and beer may have affected my testing)
It turns out that I forgot to check if there was a space after my email address, there was, after removing the damn space, I was able to sign in. Hopefully, I did not cause any panic on your support end.
Thank you for your time and you may resolve this ticket!
-ST
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